Shipping policy
Shipping Policy
Thank you for shopping with OneNest — your one-stop destination for quality home essentials delivered to your door.
Processing Time
Orders are processed within 1–7 business days (Monday to Friday, excluding South African public holidays). You will receive a confirmation email once your order has been dispatched.
Delivery Times
We deliver across South Africa. Estimated delivery times are:
- Major cities (Johannesburg, Cape Town, Durban, Pretoria)7-14 business days
- Regional and rural areas: 7–14 business days
Please note these are estimates and delays may occur due to courier or weather conditions.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — keep an eye on our website and newsletter for updates.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
Failed Deliveries
If a delivery attempt is unsuccessful, our courier will make a second attempt or leave a collection notice. OneNest is not responsible for orders lost due to incorrect shipping addresses provided at checkout. Please double-check your details before placing your order.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery at fomotrends26@gmail.com with your order number and photos of the damage. We will resolve the issue promptly.
Contact Us
For any shipping queries, reach out to us at fomotrends26@gmail.com. We aim to respond within 1–2 business days.